Return policy

How to return :

If you paid more than 1000Euro in cash or more than 500 Euro by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us we’ll be happy to send you a replacement.

Returns info:

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries.

Special considerations:
Return shipping fees

If you return an item using a prepaid method from our Online Returns Center, and the reason for return is not a result of a Best Buy error, the cost of return shipping will be deducted from your refund.

Estimated return shipping fees will be displayed within the Online Returns Center when you are choosing the prepaid return label method for your return.

If the return is the result of a Best Buy error, we’ll refund return shipping costs as well.
Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a immofreund Shop and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us We will cover all reasonable and customary ground shipping fees

Returns lacking proof of purchase:

Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed.

Final sale and nonreturnable items

All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, fuel, ink and 3D printer filament, and items returned that are damaged, unsanitary, missing major contents or not in a like-new condition.

Gifts

We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via email.
Entertainment products:

Opened computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.